Beneficiary Service Agent
Hui Huliamahi (Beneficiary Services)
25 years at OHA
Waiheʻe (ahupuaʻa), Wailuku (moku), Maui (mokupuni)
- Baldwin High School
- Kapiʻolani Community College
- Maui Community College (Associate of Arts degree)
What is your kuleana at OHA?
I am the first line of contact for inquiries about OHA, whether in-person at our Maui office or on the phone. I listen to requests, answer questions and determine appropriate referrals. In my position, I know a little bit about all of OHA’s programs so I can share that information with our beneficiaries, kōkua them through the process, and connect them to the right people. Should they need assistance that is not currently offered by OHA, I direct callers to other “sister” agencies that may be able to kōkua.
Why did you choose to work for OHA?
I was in the process of looking for a job. I didn’t know anything about OHA until I met Thelma Shimaoka through church. At the time, Thelma was the community resource liaison at Maui’s OHA office, and she suggested that I apply. And the rest, as they say, is history.
What is the best thing about working at OHA?
I’ve been blessed to meet and rub elbows with such wonderful and valued co-workers in the office. I’ve been doubly blessed to have met and been in the company of extraordinary, truly caring, full of aloha persons in our Maui community. I’ve been exposed to sister agencies and organizations and services that I knew nothing about.
What is something interesting for people to know about you?
I am the Kahu Kīhāpai of Maluhia Church in Lower Waiʻehu and at Pāʻia Hawaiian Protestant Church in Pāʻia Town.
Who has been your role model?
Thelma Shimaoka. She took me under her wing and mentored me. I am eternally grateful!
What is your best OHA memory?
The privilege of singing Iesū No Ke Kahuhipa at the Trustees’ Investiture at Washington Place. Washington Place was on my bucket list of places to visit. To be in the personal space of our Queen was amazing!