IT Solution Delivery Technician
10 years at OHA
From: Kailua (ahupuaʻa), Koʻolaupoko (moku), Oʻahu (mokupuni)
- Kalaheo High School
- Windward Community College (AA Hawaiian studies focus)
- UH West Oʻahu (currently pursuing a degree in public administration)
What is your kuleana at OHA?
I started at OHA in reception, but four years ago moved to IT where I am a solution delivery technician. I review work tickets created by our internal customers (OHA staff members) who require IT assistance, determine the issues reported as well as other user requests, and then relay that information to our IT engineers. I also assist with the department’s budget, keep a repository of licenses and software for the entire organization, and assist with computer equipment deployment.
Why did you choose to work at OHA?
One day I had to pick up supplies from OHA (I was helping with the “Kau Inoa” project) and when I entered OHA’s reception [the old office at 711 Kapiʻolani Blvd.] the vision of the reception area, for me, was amazing. I instantly fell in love with the agency. I knew OHA would be my next home.
What is the best thing about working at OHA?
Witnessing the help that OHA can provide is priceless. When I served as a receptionist, working face-to-face with our lāhui, I met people of all ages desperate for kōkua – and was able to help connect them to the right people and resources.
What is something interesting for people to know about you?
When my day job at OHA ends I work part-time as a cook, three nights a week. I also have my own cleaning business on weekends, and Iʻm attending college. This keeps me pretty busy.
Who has been your role model?
My Aunty Lovey and my husband, Kale, have always been my cheerleaders, for college and for my work at OHA. They are my role models.
What is your best OHA memory?
My fondest memories are of meeting different people wherever I go, especially at OHA. Before the pandemic, OHA had an annual costume contest, and twice a year there were all-staff participation work events at the various sites for which OHA has kuleana.